"I really want it" is a childish statement. It has now been a week and all it says is "cancellation pending". I rang ebay, who seem disinterested in doing too much about it. Shame on YOU Ebay!! The fee is based on the highest bid at the time of cancellation and often takes the seller by surprise. It won't be a problem unless you make a habit out of it. Her reason doesn't mean that she can't fulfill the order; it just means that she didn't prepare sufficiently for her listing and therefore didn't WANT to honor the sale. There doesn't seem to be anywhere to approve or decline the cancellation - just seems to be a "like it or lump it" situation. Buyers and sellers can cancel orders on eBay as long as both parties mutually agree to do so. I bought an item and paid for it. If so they will be charged Fees on the Transaction and you can leave Feedback. in reply to musikband2012 Sep 12, 2015 10:46:21 AM. Then they but Reason say customers didn't need this shoes!!!!! Seller says "my friend decided to keep it."! Any help? Thank you for the advice. Find the transaction you want to cancel, and from View order details, select cancel order. Ditto. Why would he shows that he has it while he is out of stock!!! My first international order was from Denmark. The final bidding produce puchase contract and without the acception from the buyer... the seller can not cancel the transaction at his own. I couldn’t do that of course, because I do it through ebay… eBay Sellers Lose Money When Buyers Cancel Orders: by: Lightning : Wed Mar 23 00:58:35 2016: I give a refund for a cancelled order about once a month. I won an item using Buy It Now and it was a collection item. what should i do when i asked seller to cancel the order and seller did not want to cancel it? The seller did the cancellation through ebay - I didn't get a chance to object or ask for an explaination as to why they cancelled - ebay just allows the cancellation. I thought there were policies strictly limiting conditions under which a seller can can cancel a completed order, but apparently I am wrong. Also seller could have started his/her listing at whatever price seller would have been happy to sell item for = not your fault or problem if seller started auction at £0.99 !! If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. It's not showing in my purchase history - does this mean I can't leave feedback? I wasn't even asked if I would cancel the sale, it was just done, perhaps with some behind the scenes help, who knows. Hi I bought an item value £99.99 and paid immediately through the credit card linked to my eBay. Find the transaction you want to cancel, and from More actions, select Cancel this order. Would be nice to be able penalize the seller's who refuse to sell a item making up excuses. . eBay: Shop by category. My ebay fees are returned, money is refunded (30 cent fee not reimbursed - … I am ticked off and looked at her feedback, seeing this is the third time she has pulled this fraud. I truly have no idea and can't find any helpful information anywhere. It is good practice for eBay sellers to upload an item’s tracking information as soon as possible. In Seller Hub, go to Orders - opens in new window or tab. . Seller says "my friend decided to keep it."! How come!!!!!!!!!!!!!!!!!! I purchased and paid for an item from a 'powerseller.'. Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item. So very bad selling practice indeed - you cannot force the seller to sell nor eBay so use the tools at your disposition to deal with seller and find the order you want to cancel. I wondered why eBay was allowing this to occur when I had NOT cancelled the order, a blatant lie. You can't force someone to sell to you. eBay has given the sellers the ability to cancel a transaction. The seller did the cancellation through ebay - I didn't get a chance to object or ask for an explaination as to why they cancelled - ebay just allows the cancellation. You live and learn. Other auction sites ENFORCE their sales contracts for BOTH sides. Ebay has polices in effect for both kinds of cases. Am I missing something?l. I am nice and would give her 24 hours to refund. They said 'dispatched' didn't actually mean dispatched...! Publishing an inaccurate or inadequate shipping charge is basically no different from describing the item inaccurately. It is just like me going into a store and buying something, and the store saying, No, this sale is cancelled since I did not get enough money. I personally don't agree with that as there can be very good reasons for the cancellation and it could be by the seller's needs. Share best practices, tips, and insights. If they still don't get what they want, they will just do it again and again with impunity and no repercussions from Ebay. Ebay can't force a buyer to pay. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. Some do unfortunately, seem to think that Ebay operates like Gum Tree and FB. If you find the option to decline the cancellation then do so. You can attempt to cancel an eBay order within 30 days of purchase if you cannot complete the sale, either as a buyer or a seller. I do not think a 5% difference in price was the reason for the canceliation. The seller promised a refund through PayPal. Choose a reason for the cancellation and then select Continue to finish. I got two sellers today that after 48+ hours that I paid just cancel the transaction refund me the money and make me waist time that I can use ordering my son's soccer shoes for Monday. If a seller is unable to resolve a problem through the Resolution Center and eBay or PayPal steps in, and the seller is found responsible. The seller already has negative feedback from you, so if they're not 100% above board, they'll probably keep your money and the clothes. With the 3 cancelled orders I emailed the seller with why the item was faulty and then did the right thing any honest person would do and that is to leave negative feedback. Ebay recommends that buyers do not accept cancel-request unless they have had full refund, remind her of that. They ask to cancel, I click on the link, the buyer confirms, the sale is gone. Unbelievable. This means that they will pay eBay final value fees on the transaction and receive a defect against their selling account. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Read Seller Updates System Status. I don´t know why the US-EBAY supports canceling without reasons! The message appears to be from Ebay. It is totally unfair that buyers MUST go through with the transaction or face losing their account while sellers can cancel for no reason at all with only a demerit against their name. If they do that another couple of times or already have Ebay will close down their Account. Ebay cited this reason: "I am out of stock or can't fulfill the order for another reason." I won an auction and paid immediately. Find the transaction you want to cancel, and from Actions, select cancel order. Ebay can't force a seller to ship the item. Meet other eBay community members who share your passions. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I believe a seller can cancel before the bidding is over, Not after the bidding is final, this is just not ( honable.) I am nice and would give her 24 hours to refund. Copyright © 1995-2020 eBay Inc. All Rights Reserved. No they can't, sounds like they are avoiding Ebay Fees. In any case, couldn't tell anyone she backed out and she had my money for 6 days. The seller has 3 days to either accept or decline your cancellation request. They marked as 'despatched' and then later messaged me to say they were cancelling the purchase. Should be fair for buyers to be able to do something. Sometimes we have to ship something that costs us more than we planned but we should always honor the sale, learn by our mistakes, and move on. There isn't a reason in sight. The seller used the 'out of stock' option to cancel the transaction. Why would that be an allowable reason for the seller to cancel an order? Why did he get the money and proceed the transaction???? Let's say that he has the right to cancel. eBay Seller Feedback Get Dinged When Buyer Cancels: by: Marie : Wed May 8 15:51:27 2013: @forest Yes, the OP stated they felt that a buyer that requests a transaction be cancelled should lose the right to leave FB. The seller is not obligated to cancel - but many do not have a problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ebay recommends that buyers do not accept cancel-request unless they have had full refund, remind her of that. In the mean time, the seller has relisted the exact same item for sale. Maybe Ebay will too eventually. This seller seems to be a racist and canceld with: "I don`t sell to foreigners with an US adress!"! They agreed in the end to investigate, but will not tell me what they decide, so I am losing faith in ebay to do the right thing. Tell her she can relist and go ahead with the original sale. The seller I cancel the sale and they did not return anything to me MSJ EBAY FOR ME Good news--your order was canceled. I wasn't even asked if I would cancel the sale, it was just done, perhaps with some behind the scenes help, who knows. Select the More actions dropdown and select Contact seller. A transaction can get a defect in two ways. Hi I bought an item value £99.99 and paid immediately through the credit card linked to my eBay. Thank you, I don't know why seller cancelled order they send message for me sorry I cancelled order!!!! The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. So I bought an item almost about four days ago that was selling at $65.00 and two days after the seller canceled my order due to OUT OF STOCK..... BULLSHIT. I recently placed an preorder on ebay item (ordered in Dec2019) that has a release date in Apr 2020. Ebay's phrase "can't fulfill the order for another reason", provides an open-ended justification, which is no policy at al. And irrelevant. When a seller cancels a transaction for out of stock. No,no payment you cannot leave Feedback. To cancel an eBay sale : Go to My eBay, then click on Sold and locate the item. I bought an item yesterday on a buy it now and paid for it last night. I ordered an item on ebay from a top-rated seller for £45 and the next day he cancelled my order and sent me a message telling me "Unfortunately this item is no longer for sale." I contacted the seller immediately to ask when I could collect but got an eBay message saying the seller had cancelled my order. Is there anything I can do to get the item at that price even though this is a private seller that is selling through amazon. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. The seller sounds new because she is not aware that her reason is bogus. I just now had a seller cancel my winning bid for a piece of costume jewelry. I don't find it fair that the seller can outright cancel an order without penalty, There are penalties for this, other than the fees. Can't believe I can't leave feedback and sellers are able to just sell to someone else with no repercussions. Ebay, you need to fix the problem, since this is unethical and fraudulent. All my acquaintance can do is put a negative feedback on this LK's account for all the good that will do. Ebay allows them to cancel the contract they have entered into and then RELIST the item at a higher price to sell to someone else. Cancel an order. The item has been moved to my 'Returns and cancelled orders' and it … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We appreciate that you took a moment to mark a post as an accepted solution as it may help others with the same question. and that he'd issued me with a refund, which he had. ******************************************************************************************, Hi I won a by cycle bid and I contact with sellers 1000 time to send massage but seller not reply me and I get reminders form eBay to pay that item how I pay seller not interested to give that item one time seller come and collect on Sunday but no address given and contact no what I can do now please help me. The seller, although honest in telling the truth, was wrong. And, if we do that on a very expensive item there's no limit to the amount of money we could save on an auction that doesn't go well. I keep running into this problem as well. Skip to main content. Did you pay for the Item? Choose a reason for the cancellation and follow the on-screen instructions. The seller wrote to me to explain that she had to cancel after finding out that she would have to pay much more to ship the item than the amount published with the listing. Something like that isn´t possible at the German Ebay. When a seller sends a cancel-request they are warned that they should refund first, she has no reason not to know this. Choose a reason for the cancellation, and then select Submit. See it's her own dress and she's wearing it in the picture!!!! 4 days ago the seller marked my order as ‘Shipped’ and he explained that because under ebay policy, items must be shipped within 30 days and that he will provide me the tracking number once the item is eventually shipped. Within an hour the item was marked as dispatched but some hours later the seller cancelled the order as out of stock. Do not worry too much by Cancelling Out of Stock they will have given themselves a Defect. You are getting your money for the listing, so you should make sure the buyer gets what they paid for!!! "Seller canceled order" and I was NOT able to leave feedback, as another reply to this post said we could. Sep 12, 2015 10:46:21 AM. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. You must contact the opposite party through the eBay website, and ask them to accept your cancellation. Report them to Ebay. Ebay should punish sellers who offer an item with no reserve, sell it, accept the money and then turn around and cancel the order. The worst thing is when a seller completes a transaction for an item, sells it and gets the money only to discover they should have sold the item for a much higher price. Ridiculous. I'm not even able to provide a feedback because the transaction was cancel. Where are the true seller , man are women, a person that sands behide there sell ? Hey Ho. A buyer can request a cancellation up to an hour after the transaction, as long as the seller has not shipped the item. Can a seller simply change his/her mind even after the sale is completed? Shop by category. I rang ebay… Select Send refund to finish. The unique eBay-assigned ID of the order that the buyer is attempting to cancel or that the seller is canceling. If you have paid via bank deposit, it's not covered, which is why best to pay via paypal, so that if things like this happen, you can have the money returned to you after lodging an item not received dispute. Then the seller cancelled the sale. You can't make her send items, especially if she doesn't have them. Ebay sent me a message entitled "Seller cancelled an order" and want to know if I have received a refund. Give support, share information, and connect with fellow members. Choose a reason for the cancellation and then select Continue to finish. Choose a reason for the cancellation, and then select Submit. I just won an auction from a seller...and asked if I could pick up if not to far away (table and chairs)same as above I get a cancellation not in stock but you can see it's there own furniture.they didn't get what they wanted for it I reckon feedback of 0 this can't be fair surely I won the auction I expect to pay and receive this item otherwise what's the point using eBay when a sellers can just cancel what you won. If you made your purchase in the last hour and it hasn't been shipped yet, you can send a cancellation request to the seller. In the mean time, the seller has relisted the exact same item for sale. Bet I make up my loss on this item 100 fold somewhere down the line. Tha ki darect order dete hai aap. Wow, what garbage,  It was an 8 reales from 1818 and the Bolivian mint thought I'd won for $23.50. Enter your search keyword. The seller refunded $8.99 back to your original payment method, and you don't need to do anything else. You can leave feedback to show how you feel too. It happened to someone I know with a copier. Too many and ebay bans them from selling for life. No explaination was given, so I asked and did not receive a response. Buyers will be able to request a cancellation if they change their mind within an hour after the sale (as long as the seller hasn't already shipped the item). The seller later contacted me that the item was lost and he would be unable to send it, so HE issued a cancel transaction. eBay allows the seller to cancel when the buyer requests it, and the buyer and seller are not punished in any way. Can they do that? Knowlege is power. After the end of a vintage action figure auction the final bidding was about $30 under the worth of it. I know I shop here as a last resort now since I found out about this situation. No I didn't pay as was collection only item and was going to pay when I picked it up. Yay! I will contact Ebay for all the good it will do me as I see in this section that Ebay does not make a seller honor their contract. Sellers can cancel eBay transactions, so it sounds like you did the right thing and you encountered a friendly seller who was willing to give you the benefit of the doubt and cancel your transaction so that you aren’t obligated to pay them and they aren’t obligated to pay the eBay … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Unbelievable i am shocked, I not confirm prise this my problam sorry, Aur mujhe nahi malu. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. He is still out the copier he was going to get for the school and LK is free to relist it as he sees fit. When a seller cancels a transaction for out of stock. Tip: For seller canceled transactions, you can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. Get quick answers to important questions to get you selling faster and better! The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. I have also paid for this transaction. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. However, the seller does get a defect on their selling record for doing it. In the More Actions drop-down menu, select Cancel This Order. And it does not take all that many. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Advanced eBay Deals ... Get the news and insights you need to grow your business on eBay. Buyer demanded I remove the 27 dollar shipping fee claiming that “I’ve never seen such a crazy price before”. She is not a big powerseller, either. He also left me positive feedback, probably hoping that I wouldn't leave him any negative. He took the seller to small claims court and lost because of Ebay's policy of allowing sellers to cheat buyers by canceling for no reason. Unbelievable. Select Send refund to finish. You did the right thing on intending to pay Cash On Collection though, always best to go and inspect the Item before you Pay. A seller can cancel a transaction up to 30 days after the sale, but may receive negative feedback for later cancellations. The message appears to be from Ebay. I spend thousands a year at eBay and I am about done with this BS. Our communication was cordial, so I don't know why. When a seller sends a cancel-request they are warned that they should refund first, she has no reason not to know this. I was told by the seller that after he cancelled the order (he was out of stock) he said He cancelled it but that I need to go confirm the cancellation, I don't know how to do that. Note: The order ID value changes as an order goes from the unpaid to the paid state. You can't mention feedback as a way to make her do the right thing. Cancelling Bids Placed in Your Auction You should only cancel bids if you have a good reason to. Sellers receive defects, buyers receive nonpayment strikes on their accounts. Three days later he post the exact same item under the same listing only this time he marked up the price to $89.00. In any case, couldn't tell anyone she backed out and she had my money for 6 days. As order now cancelled I can't leave feedback so will now report to eBay. Some wrote at this thread: Ebay can not force a seller or a byer to fullfill the contract: In Germany we can report a situation like that and after review Ebay can block the account to buy or sell something till the situation is cleared.....Why not in the USA? This is fraud, and it will continue to happen with this seller as she knows she can cancel a winning bid if she doesn't get the amount she wants. Choose Request to cancel this order, then Contact the seller. At the second time I have a seller who cancel the transaction without a understandable reason! A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.. A transaction can get a defect in two ways. A few days later I received notification from eBay that the order had been cancelled, with zero communication from the seller. You can't make her send items, especially if she doesn't have them. This morning I received a message to say they sold it in Amazon just before I bought it but they had not got round to cancelling the item on eBay. They will  be stuck with the fees then. Items for Sale on Ebay are not allowed to be listed at the same time on another Web Site. They will still have to Pay the Final Value Fee! The seller canceled and told me the story: "Sorry my dog has eaten the action figure....If i will ever have another one i will contact you!". After several emails today they have now said they have another device they can sell me that meets the description of my purchase but I would need to buy this via another website and pay another £25 for it. Wrong is wrong Ebay. It was an 8 reales from 1818 and the Bolivian mint thought I'd won for $23.50. eBay has never been able to force a seller to complete a transaction. It's bizarre. pleas help me, tell me what can I do to cancel the transactions? Ebay won't do anything to confirm your reason for canceling an order as a seller so as long as you pick one of the reasons ebay allows, you can cancel the order as a seller for any reason. In most cases, if the cancellation is accepted, you will receive a full refund. I’m an ebay seller and have just started shipping internationally. Now, says it is streamlining the cancellation process to make it easier for buyers and sellers to cancel a transaction directly from My eBay. Now since this is the first time it's happened to me I clicked on "Take Action" and it sent me to a page about the case itself. That just answered my query- I bought an item and because she wasn't happy with the final bid she said out of stock when you can clearly. When I go to my Purchase Summary and click on the 'see cancel details' link in the drop down for the order, all it shows is 'The seller has cancelled your order' and shows the refund amount. Seller has given himself a Defect for claiming Out Of Stock, and they will have to Pay their Ebay Fees for the Table and Chairs. She entered into a contract with you when you made the purchase. And when I look in "View order details", I see this status: "Cancellation for this order is pending" Which leads me to believe he has not yet cancelled the order yet. Since my post seller has now cancelled order and refunded it say no longer in stock all though I have email trail that says he has another that matches the description in stock for an extra £25. If it’s been more than an hour since your purchase, you need to contact the seller directly and ask them to cancel it for you. The issue is really more than a policy issue; a responsible seller would adhere to the charges published in his/her listing,  regardless of having to lose money on the sale. Am suddenly unable to send emails to the seller refunded $ 8.99 Back to your payment. 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